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Customer Service Program


Length:

  • 1-3 Days Long, Leader Led.

Pre-requisites:

  • None

Population Profile:

  • New and existing company employees who will need to be well versed in  understanding the basic concepts of customer service for their respective organizations.  The program has been designed for entrepreneurial-- start-up organizations primarily, but the overall program can be easily customized to meet the needs of any company customer service organization.


Program Objectives:

  • Performance:  The participant will be better equipped to understand the key differential components associated with how to service the customer in today's ever-changing technology driven environment.  The participant will be able to demonstrate competency in the understanding of customer service concepts after attending the program.

  • Conditions:  The participant will be involved in a leader led program and work independently as well as in teams to apply what has been learned.  Various activities will be conducted to allow the participant the opportunity to demonstrate their knowledge attainment of customer service as a skill set.

  • Standards:  During the course of the training program, the participant will effectively communicate their knowledge and skill level regarding customer service issues.  Knowledge and skills will be demonstrated through a series of interactive activities to allow the participant the opportunity to demonstrate their skill attainment and assess their weakness.


Summary Evaluation

  • The customer service program offering is designed to give the participant a solid understanding of how customer service impacts their respective company.  Understanding the general customer service acumen and terminology in addition to applying the concepts in an integral part of the learning experience.


If you would like further information about the following program simply click on the e-mail address below.  Please be sure to give your name and any contact information so that we may get back to you as soon as possible.   Thanks. 

ToddWillard@exceltrain.com

 

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Last modified: 09/01/14
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